Frequently Asked Questions
General
What is NICHE SELECT?
NICHE SELECT is an independent fragrance business offering curated niche perfume discovery sets and smaller fragrance formats designed for discovery, gifting, and trying a scent before committing to a full-size bottle.
Are your fragrances authentic?
Yes. NICHE SELECT sells 100% authentic fragrance. We source our inventory from reputable fragrance retailers, authorized retailers, distributors, and original boutiques, and we maintain purchasing records for our fragrance inventory.
Are you affiliated with the fragrance brands you feature?
No. Unless explicitly stated otherwise, NICHE SELECT is not affiliated with, endorsed by, sponsored by, licensed by, or authorized by the fragrance houses or brands featured on our website. Brand names, fragrance names, and trademarks belong to their respective owners and are used solely to identify the original fragrances offered.
Products & Discovery Sets
What are decanted fragrances?
A decant is fragrance independently transferred from an authentic original bottle into a smaller NICHE SELECT atomizer. It allows you to experience and wear a fragrance in a smaller quantity before deciding whether you want a full-size bottle.
Do your samples come in original brand packaging?
No. Our fragrances are independently transferred from authentic original bottles into NICHE SELECT atomizers rather than sold in original manufacturer packaging.
Can I buy individual samples?
Yes — after purchasing a discovery set, additional individual samples may be available as add-ons to your order, subject to availability.
Can I customize my discovery box?
You may request up to two fragrance swaps per box, subject to availability. If you want to request a change, contact us at hello@nicheselect.co within 12 hours after placing the order and before the order is filled. Once the order has been reflaconed, prepared, packed, or otherwise entered fulfillment, we may no longer be able to modify it.
Why is my atomizer not filled completely to the top?
NICHE SELECT atomizers are prepared according to the volume purchased. Atomizers require some internal headspace for the spray mechanism to function properly, and bottle shape or internal construction can make equal volumes look different. An atomizer may therefore not appear completely full even when it contains the advertised amount.
Fragrance Experience
Will I like every fragrance?
Fragrance is highly personal. Our sets are curated to make discovery easier, but individual preferences vary — and discovering what does and does not suit you is part of the experience.
How long will a fragrance last on me?
Descriptions of fragrance notes, longevity, projection, seasonality, occasion, or performance are provided as general guidance and are not guarantees of individual results. A fragrance performing differently from your expectations does not qualify as a damaged or defective product.
Is the fragrance the same as the fragrance in the original bottle?
Yes. The fragrance is independently transferred from an authentic original bottle into our atomizer. The fragrance itself is authentic; the atomizer and presentation are NICHE SELECT packaging.
Orders & Shipping
Where do you ship?
NICHE SELECT currently ships to eligible addresses within the United States.
How long does shipping take?
Orders are normally prepared and handed to the carrier within 1–3 business days after the order is placed. Because most fragrances contain alcohol and are regulated for transportation, fragrance orders are shipped using eligible ground transportation services. NICHE SELECT normally has an expected delivery window of up to 5 business days, although packages containing hazardous materials may take longer and may typically take up to 10 business days. Delivery dates are estimates and are not guaranteed.
Will I receive tracking information?
Yes. Tracking information will be provided via the email address you supplied when your order is filled and shipped.
What if I entered the wrong shipping address?
Contact us as quickly as possible at hello@nicheselect.co. We will do our best to update the address details if fulfillment has not yet begun. Please make sure your shipping address is complete and accurate before submitting your order.
Can I change or cancel my order?
Contact us at hello@nicheselect.co within 12 hours after placing the order and before the order is filled. Once an order has been reflaconed, prepared, packed, or otherwise entered fulfillment, we may no longer be able to modify or cancel it. If we are able to cancel the order before fulfillment, the refund will be issued to the original payment method.
What if my package appears to be lost?
If tracking has stopped updating for an unusual amount of time or your package appears to be lost, contact NICHE SELECT at hello@nicheselect.co. One of our carriers, USPS Ground Advantage, currently includes tracking and up to $100 of included insurance. If the carrier confirms to you that the package has been lost, please forward that confirmation to hello@nicheselect.co. NICHE SELECT will verify the outcome of the investigation and will generally provide a refund.
What if tracking says delivered but I cannot find my package?
First check around the delivery location, including entrances, mailrooms, parcel lockers, household members, neighbors, or building staff. Carrier scans can occasionally occur shortly before the package is physically available. Replacement or refund decisions for packages confirmed as delivered are evaluated individually based on tracking information, carrier findings, the delivery location, order history, and other relevant circumstances.
Returns, Refunds & Order Issues
Do you accept returns or exchanges?
Because NICHE SELECT fragrances are 100% authentic and independently reflaconed for sale in smaller atomizers, we cannot accept returns or exchanges for preference-based reasons after an order has been delivered safely. This includes disliking the fragrance or expecting it to smell differently, changing your mind, ordering the wrong fragrance or size, or experiencing different longevity, projection, or performance than expected.
What if my order arrives damaged or leaking?
Please contact us within 48 hours of delivery at hello@nicheselect.co. Include your order number, a brief description of the issue, and clear photographs of the affected product and shipping packaging. Once the issue has been reviewed, we may provide a replacement or refund for the affected item, depending on the circumstances and product availability. You will not need to ship a broken or leaking fragrance back unless NICHE SELECT specifically requests otherwise. A small amount of moisture around an atomizer does not always indicate substantial product loss.
What if my order is incorrect or something is missing?
If we send the wrong fragrance, wrong size, wrong quantity, or accidentally omit an item, please contact us within 48 hours of delivery. Once verified, NICHE SELECT will either send the correct item at no additional cost or provide a refund for the affected items. Our general principle is: if we made the mistake, you will not be charged for correcting it.
When might I receive a refund or replacement?
For a damaged or significantly leaking item, we may provide a replacement or refund after review. For an incorrect or missing item, we will either send the correct item at no additional cost or provide a refund. If a carrier confirms a package has been lost and NICHE SELECT verifies the outcome, we will generally provide a refund. If an order is cancelled before fulfillment, the refund will be issued to the original payment method.
Can I return a fragrance because I do not like the scent?
No. Disliking a fragrance, expecting it to smell differently, or experiencing different longevity, projection, or performance than expected does not qualify as a preference-based return or as a damaged or defective product.
Quality, Authenticity & Safety
How are your fragrances prepared?
Every NICHE SELECT fragrance is carefully decanted, inspected, and packaged by hand before shipment.
What safety precautions should I follow?
Fragrance products may contain alcohol, fragrance compounds, essential oils, allergens, and other ingredients that may cause sensitivity in some individuals. If you have known allergies or fragrance sensitivities, consult the original manufacturer’s ingredient information when available. NICHE SELECT is not responsible for allergic reactions. Consider testing a small amount before broader application. Fragrance is intended for external use only.
Promotions & Order Verification
Can I use more than one discount code?
Unless a promotion specifically states otherwise, only one discount code may be used per order. Discounts cannot generally be combined, exchanged for cash, or applied retroactively to orders that have already been placed. Offers may have specific eligibility requirements or expiration dates. NICHE SELECT may correct or cancel a promotion affected by an obvious technical, pricing, or configuration error.
Why might my order require additional verification?
To protect our customers and our business, some orders may require additional verification before fulfillment. NICHE SELECT may delay, cancel, or refund an order when our payment processor identifies significant fraud risk, when payment information cannot be verified, or when we reasonably believe an order may be unauthorized. If additional information is needed, we will contact you using the information provided with the order.
Gifting
Do you offer gift options?
Yes. NICHE SELECT discovery sets are designed to be gift-ready. Personalized message cards and digital gift cards may also be available through our store.
Contact
How can I reach you?
For questions about your order, products, or our policies, contact NICHE SELECT at hello@nicheselect.co and include your order number whenever possible. We aim to resolve legitimate order issues quickly and fairly.