Refund policy
Returns & Refunds
Because NICHE SELECT fragrances are 100% authentic and independently reflaconed for sale in smaller atomizers, we cannot accept returns or exchanges for preference-based reasons after an order has been delivered safely.
This includes situations where you:
- do not like the fragrance or expected the fragrance to smell differently;
- changed your mind;
- ordered the wrong fragrance or size; or
- experience different longevity, projection, or performance than expected. Please refer to our Fragrance Performance policy and Authenticity Guarantee policy.
However, if your order arrives damaged, significantly leaking, incorrect, or incomplete, we will make it right.
Damaged or Leaking Orders
Every NICHE SELECT order is inspected and securely packaged before shipment.
If a fragrance arrives broken or has experienced significant leakage during transit, please contact us within 48 hours of delivery at hello@nicheselect.co.
Please provide your order number, a brief description of the issue, and clear photographs of the affected product and shipping packaging.
Once the issue has been reviewed, we may provide a replacement or refund for the affected item, depending on the circumstances and product availability.
You will not need to ship broken or leaking fragrance back to us unless NICHE SELECT specifically requests otherwise.
A small amount of moisture around an atomizer does not always indicate substantial product loss. If you are unsure, contact us at hello@nicheselect.co and we will review it with you.
Incorrect or Missing Items
If we send you the wrong fragrance, wrong size, wrong quantity, or accidentally omit an item, please contact us within 48 hours of delivery.
Once verified, NICHE SELECT will either send the correct item at no additional cost or provide a refund for the affected items.
Our general principle is - if we made the mistake, you will not be charged for correcting it.
Order Changes & Cancellations
If you need to change or cancel an order, contact us at hello@nicheselect.co before the order is filled within 12 hours after placing the order.
Once an order has been reflaconed, prepared, packed, or otherwise entered fulfillment, we may no longer be able to modify or cancel it.
If we are able to cancel an order before fulfillment, the refund will be issued to the original payment method.
Lost Packages
If tracking has stopped updating for an unusual amount of time or your package appears to be lost, contact NICHE SELECT at hello@nicheselect.co.
One of our carriers, USPS Ground Advantage, currently includes tracking and up to $100 of included insurance.
If the carrier confirms to yourself that the package has been lost, please resend this confirmation at hello@nicheselect.co. NICHE SELECT will verify the outcome of the investigation and will generally provide a refund.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, first check around the delivery location, including entrances, mailrooms, parcel lockers, household members, neighbors, or building staff. Carrier scans can occasionally occur shortly before the package is physically available.
Replacement or refund decisions for packages confirmed as delivered are evaluated individually based on tracking information, carrier findings, the delivery location, order history, and other relevant circumstances.